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Frequently asked questions
Everything people usually ask before booking, in plain English.
🔒 Do you require a deposit to secure a booking?
Yes. A $500 deposit locks your date, or pay in full upfront and save 5%. The remaining balance is due on event day at setup, through secure Stripe checkout.
🔁 Can I change my date after it's confirmed?
Yes. You can request a date change up to 14 days before your event, subject to availability. Just reach out and we'll rebook you.
🌦️ What happens if the weather is bad?
If conditions make setup unsafe, we'll work with you to reschedule your event. If rescheduling isn't possible, you'll receive a credit toward a future booking.
🚚 How far do you travel for events?
All across New York (Hudson Valley & Long Island), New Jersey, Connecticut and Eastern PA. The first 20 miles are free, then just $2.50/mile.
⏱️ When do you set up and take down?
We arrive 2–3 hours before your start time and have everything standing in under 2 hours. Takedown happens the next morning, and timing can be adjusted to fit your day.
🔌 Do you provide power?
We run off your home's power: two outlets on separate breakers (about 1,500W each). No outlets nearby? Add a generator to your booking for $150 and we'll bring the power too.
📆 Do you operate year-round?
Yes, apart from a short January–February winter break while it's coldest. We make exceptions for certain conditions, so it never hurts to ask.
✨ What add-ons are available?
Lighting, a photo booth, kegerator, speakers, service bar and more. See The Blow Up Bar and the Palm Pub for what each package includes.
🌙 Can I rent for more than 24 hours?
Yes. Rentals can be extended for an additional fee. Just let us know when booking and we'll set it up.
📅 How far in advance should I book?
At least 4 weeks ahead is the sweet spot, especially for summer weekends. Availability shows in real time the moment you start a booking.
Didn't find your answer? Send us a message ↑ or call (914) 772-7834
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